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Frequently Asked Questions
Who is the company behind FLCS Company Store?
NDS, a full service print and promotional products provider, is based in the Sacramento area. We strive to fulfill 100% our Core Value~
The NDS Core Value:
“Providing incredible service and support utilizing creative solutions
to help others be successful.”
More than just words - our commitment to you!
Why isn't my credit card being accepted, or my order is being declined?
The billing address of your credit card AND your account MUST match. If the address and/or zip code was not the correct one as listed from the bank which issued your card, your order will not process. In other words, if you used a home address when you applied for your card, but when you were asked at checkout for this information and you used another address it will decline. This is a safety measure to protect both you and NDS from fraud. You will need to correct your billing address in the "My Account" section which is found near the top of the home page.
What is your return policy?
NDS will do everything possible to provide size charts, colors and embellishment location and graphics to attempt to eliminate errors and ensure you of an accurate and correct order. PLEASE contact us if you:
- Are unsure of size and need to see a size chart specific to a clothing item
- Need color information
- Have questions about the logo color or graphic locations
- Need more information on a product.
In the case that something does slip by, we will work for a fair resolution.
Products that are miss-ordered by an employee will be the responsibility of the employee.
Any product that is determined to be a manufacturer error or an NDS error will be either replaced or credited fully.
Wearable products must be inspected for defects before being washed or worn to receive credit, unless a clearly identifiable manufacturer’s error is identified within 14 days of delivery. Logo'd wearable items are ONLY returnable due to a manufacturers defect.
NDS will not be responsible for return shipping on defective orders; all other returns (including non-logo'd wearable items) will be subject to shipping and re-stocking fees, this includes returns for incorrect size, style or other reasons. Mis-ordered products, including clothing that does not fit, are the responsibility of the employee and may not be returned unless it is an NDS error or manufacturer’s defect.
All complaints and/or returns will be subject to review by NDS management to ensure a fair and equable resolution is determined.
I ordered my product and have not received it. Where is it?
Please allow 3-4 weeks for delivery of your order. You will be notified via e-mail when your order is shipped. Please note that orders are “batched”. When there is a large volume of orders they are processed more often and generally delivered in less than 3 weeks. When there are fewer orders, they are processed less often and may take up to 4 weeks for delivery. Because of this we can’t give order delivery confirmation when your order is in queue.
Please call (916)944-5777 or e-mail orders@nds-solutions.com if you haven’t received your order and it has been more than 5 weeks.
I have to have my order by a certain date. Who do I need to contact to see whether or not that is possible?
Please contact NDS at 916-944-5777 during business hours, Monday- Friday, or e-mail them at orders@nds-solutions.com. Whenever possible, without extra expense, we will try to accommodate your request.
Can I have my order shipped to my home or anywhere else?
Yes, you can ship your order wherever you'd like for a flat shipping rate of $15.
How can I pay for an order online?
Products can be purchased using your personal credit card during checkout.
I have questions that are not answered here. How can I get an answer?
Please contact us either by e-mail orders@nds-solutions.com or call (916) 944-5777, ask for one of our FLCS Customer Service associates.